Parties

These terms and conditions regulate the business relationship between you and us from December 2015. By using our website in any way, or by buying from us, you agree to be bound by them. No person under the age of 18 years may purchase goods or services. If you are under 18, please confer with an adult to make your purchase.

Parties - Our business is Little Green Westra (often referred to as "Westra Kennels" by locals). Our premises for boarding is Little Green, Westra Kennels, Glamorgan, CF64 4HA; (the “Supplier” or “Us” or “We” or “Our”) and email info@littlegreenwestra.co.uk.

These are the terms on which we offer our Services. By reserving or purchasing Services or by checking your pet into Westra Kennels, you agree to be bound by these Terms and Conditions. The Contract is made at the time of entry of your Pet into Westra Kennels (“Check-In”) and is ongoing until collection or departure of Pet from our care.

Definitions

Definitions - You are a consumer (the “Customer” or “You” or “Your”) acting for purposes which are wholly or mainly outside your trade, business, craft or profession. If a representative Checks In Your Pet to Westra Kennels under Your Reservation, then the Contract remains between You and Us and You are responsible for payment of the Fees and also for ensuring all information is communicated to us prior to Check- In.

"Contract" means the legally-binding agreement between You and Us for the provision of Pet Services;

"Services" means boarding, training, grooming, caring and any service provided to You or Your Pet provided by Us in exchange for Fees. We can make changes to the Services or Contract which are necessary to comply with any applicable law or any safety requirement. We will notify you of these changes. Services must be requested by you in advance of check-in (“Reservation”) either in person, by phone, e-mail or online.

"Goods" means any goods or add-on services that we supply to you with the Boarding Services. If you purchase Goods from Us to be used by your Pet during the Boarding then risk of damage or loss to these Goods or to your Pet passes immediately to you.

"Reservation" means a request for Services.

"Pet" means the animal(s) owned by you whom are the subject of the Services

"Fees" means our tariff of Goods and Services plus any additional Pet costs incurred as a result of the Contract such as medication, isolation, quarantine, professional assessment, treatment or emergency or veterinary care

Acceptance of a Reservation or any description of Services or Goods in our website, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.

Cancellation of a Service - Either Party may refuse or cancel a Reservation without giving a reason, and without incurring any liability prior to Check-In. This clause is due to the stringent rules and conditions for our acceptance of Your Pet at Check-In. If Check-In Requirements are not met then we cancel your Reservation for Boarding Services without liability for any losses whatsoever.

Check In Requirements - Vaccines are Mandatory - including Kennel Cough

Check-in Requirements - MANDATORY - We do not permit un-vaccinated Pets on our Premises

On arrival at our premises your Pet must remain in the vehicle whilst vaccinations are checked. The current ORIGINAL vaccination certificate for your Pet must be presented. The certificate must show initial or booster vaccinations having been administered within the last 12 months as part of a COMPLETED course of vaccination and signed off by a qualified Veterinary Surgeon.

Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis, Parainfluenza AND KENNEL COUGH.

Kennel Cough - all dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination. This is NOT part of your annual booster vaccination. Kennel Cough vaccines can usually be identified on your vaccination card/ certificate often as a sticker labelled ‘KC’ or Bronchial Shield.

Cat Vaccinations must safeguard against Cat Flu and Feline Enteritis, we do not insist upon the vaccination for Feline Leukaemia however it is advisable.

We are not liable in the event of your Pet contracting any disease for which vaccination is available.

Check-In Requirement - Age - The minimum age for Pets is the date of completion of INITIAL course of vaccine plus minimum 28 days. This is typically 14 weeks old for a Puppy and 17 weeks old for a Kitten. The maximum age of your Pet, unless we agree otherwise is 14 years old. If Pet mobility or health is impaired then we reserve the right to reduce our maximum age.

Check-In Requirement - Flea/Worm Treatment - Your Pet must have been treated by known flea and worm treatments such as Frontline and/or Drontal or Panacur within a month prior to Check-In, and not suffering from an infestation. These Goods are available for sale.

Check-In Requirement - Dietary Information - we have standard wet and dry dog food however if your Pet has a sensitive digestion or does not tolerate changes in diet then you must provide sufficient supply of your dog food to last the duration of the Boarding Services. We are not liable for any loss or harm or costs involved with your Pet’s change of diet.

Check - In Requirement - Belongings - You may bring your own bedding, toys, and belongings however we have no liability or responsibility for any loss or damage resulting to or from your belongings. Bedding is likely to get extremely dirty during your Pet’s stay as we cannot mix beddings for washing. In the event your belongings are soiled we will dispose of them or bag them for collection with Pet.

Check-In Requirement - Notification of Medical Concerns - if your Pet has any medical condition or concern we must be notified at the time of Reservation and also at Check-In. If we have NOT been notified of such a condition or course of medication, we reserve the right to refuse Check-In. If a Pet has previously suffered from Cat Flu or Parvo it will not be accepted.

Check-In Requirement - Provision of Information - you must co-operate with us in all matters relating to the Services, including providing us with all relevant information (including but not limited to medical and behavioural concerns) for us to safely perform the Services without damage to our premises or danger to us or our employees or risk of harm to the Pet.

Fees and Payment - Double Charge for Bank Holidays

You will pay the Fees for Services and Goods provided by Us or any third party costs incurred until the time of your Pet’s departure.

Payment is required before your Pet can be collected, or at an earlier time if we request pre-payment or part payment in advance as a condition of the provision or on-going provision of Services.

Our Prices are reviewed annually on 1st April. The rates for Services are those applicable at date of Check-In, not at the date of Reservation.

Fees and charges include VAT at the rate applicable at the time of termination of the Boarding Services, so that, if the rate of VAT increases then we will increase the Fees or charge by the amount of that increase.

Medication - there is a daily charge for the administration of medication and/or oral supplements. Currently this fee is £3 per day.

Check-In - standard check in is 12-4pm with an additional Fee for morning check in.

Daily Fees apply per day per Pet with 10% discount offered for Pets of same species from same household, sharing the same cabin. If we have to separate the Pets then the discount does not apply. Reasons for separating Pets include but not limited to fighting, Pet in season (if other is not neutered) and bullying.

No charge for day of departure if Pet collected before 11.30am.

Public and Bank Holidays and Peak Dates are chargeable at double rate fees. Such dates are listed annually January - December in reception. These dates include Easter Sunday and similar "Public" Holidays.

We are closed for Check-In and Check-Out on Christmas Day, Boxing Day and New Years Day. We are open for the provision of Services on these days however reception is closed.

Incident or non-collection during Pet Stay/Services

Incident during Pet Stay or Services

In the event of a Pet having a behavioural or medical incidence whilst in our care, we will notify you of our concerns and whether removal is needed. We will add and you will pay additional Fees for any and all extra services or goods needed as a result of the behaviour or medical incident including but not limited to isolation, quarantine, assessment, treatment and emergency care.

Non-collection of your Pet

We reserve the right to re-home your Pet if not collected within 15 days of the departure date stated at Check-In if no communication is received from You or Your agent or if Our efforts to contact You fail.

Aggressive Temperament

We do not tolerate Pets with unsocial or aggressive behaviour or who act in an unacceptable manner towards other animals or staff or people on site. Westra Kennels is a family run business and we have young children on site.

Aggressive behaviour is defined by us for the purposes of this contract as threatening or harmful behaviour directed toward another individual, including dog on dog aggression, aggression toward people, and aggression toward other animals or towards themselves. Aggression includes, but is not limited to threat displays, lunging, growling, snarling, snapping air without making contact, grumbling, snarling, teeth baring, mouthing, jumping and biting. Biting can vary from light touches with the mouth through to inflicting serious injury.

If your Pet displays any aggressive behaviour whatsoever we will terminate the contract and your Pet must be removed by You or your emergency contact or an appointed representative within 24 hours for the safety of our guests, staff and children. If not removed within 24 hours then our Enhanced Fees apply see below.

In the event of escalating aggression or potential danger to animals or people we reserve the right to instruct a professional to assess your Pet, at your cost. We will also notify Police and local dog warden and the council that we consider your Pet to be potentially dangerous. If professionally assessed as dangerous whilst at Westra Kennels, your Pet will be removed from Westra Kennels into the care of a professional or into police custody awaiting further assessment and/or investigation by them. Fees are payable for Boarding Services provided until the day of departure or collection from us.

Destructive Behaviour

We do not tolerate Pets with destructive temperaments. All damage caused by your Pet to any area, staff clothing, item will be chargeable to You. If your Pet displays destructive behaviour we will terminate the contract and your Pet must be removed by you or your emergency contact or an appointed representative within 24 hours for the safety of our premises and also to remove your Pet from risk of harm. If not removed within 24 hours then our Enhanced Fees apply see below.

All Fees are payable for Services provided until the day/time of departure or collection from us.

Termination of Contract

Either party may terminate the contract for Boarding Services at any time upon verbal or written notice to the other without giving a reason and without liability for termination other than the Fees and any enhanced fees and costs of damage.

Payment of the Services are due to Us until the date of collection and must be paid prior to Pet departure unless agreed otherwise. The Contract continues as long as we are performing the Services.

Enhanced Fees for non collection of aggressive or destructive Pet

Services provided due to non-collection of Pet after termination of the Contract for aggressive or destructive behaviour are charged at £150 per day (or part thereof) plus any third party costs incurred. These substantially increased Fees reflect the higher level of risk in providing Boarding Services in these circumstances.

Excluding Our Liability

We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury to human caused by negligence or breach of the Supplier's other legal obligations.

Subject to this, we are not liable for (i) any loss as a result of our refusal to provide Services either with or without Reservation, or (ii) any loss as a result of our termination of Services, (iii) any loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Website Disclaimers

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website. Intellectual property rights. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. Licence to use website . You may view, download for caching purposes only, and print pages or pdf documents from the website for your own personal use, subject to the restrictions below.You must not: (a) republish material from this website (including republication on another website); (b) sell, rent or otherwise sub-license material from the website; (c) show any material from the website in public; (d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose; (e) edit or otherwise modify any material on the website; or redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter care sheets). Where content is specifically made available for redistribution, it may only be redistributed non- commercially and must not be altered ;(f) or any other person to violate or attempt to violate any aspect of the security of Our Website. (g) use any software tool for the purpose of extracting data from our website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website. We give no warranty and make no representation, express or implied, as to the adequacy or appropriateness of the Goods or Dogs for your purpose; the truth of any Content on Our Website published by someone other than us; and any implied warranty or condition as to merchantability or fitness of the Goods or Dogs for a purpose other than that for which the Goods or Dogs are commonly used. For the avoidance of any doubt the purpose of a Dog is a pet animal.

Nothing in this disclaimer (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law. Subject to this, our liability to you in relation to the use of our website or under or in connection with this disclaimer, whether in contract, tort (including negligence) or otherwise, will be limited as follows; (a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature; (b) we will not be liable for any consequential, indirect or special loss or damage; (c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information.

In no way do we warrant the quality, nature, state, characteristic or health of any Goods or Services other than provided for in UK law. We do not endorse, recommend or guarantee any other kennel, breeder or line contained in this website or any linked website. Individuals are responsible for and encouraged to research before making any decisions or purchases based on the content herein.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods or Services. In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.

The above two sub paragraphs do not apply to a claim for personal injury if exclusion of liability is prevented by UK legislation.

Misc - Variation, Indemnity and Jurisdiction

Variation - we may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

Indemnity - you agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Miscellaneous provisions - when we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post. Where we provide Goods or Services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of those Goods or Service.

Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999 No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver. In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation. We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees

Entire agreement -this disclaimer, together with our returns policy and privacy policy, constitutes the entire agreement between you and us in relation to your use of our website, and supersedes all previous agreements in respect of your use of this website. If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

Law and jurisdiction - these terms will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the non- exclusive jurisdiction of the courts of England and Wales. These terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.